FAQ

[About registration]
  1. Is there a registration fee?
  2. I cannot login even after registration.
[About Skype]
  1. What is Skype?
  2. Is webcam necessary?
[About using smartphones]
  1. Can I take lessons using smartphone's Skype application?
[About using the system for the family/friends]
  1. Can I use the same username for the other members of the family and friends?
[About the teachers]
  1. Who are the teachers?
  2. I would like to communicate directly with the teacher...
[About free trial lesson]
  1. What is the lesson content of free trial lesson?
[About points]
  1. What are the payment methods?
  2. What is the required points for 1 lesson (25 minutes)?
  3. Can I share the points with another user?
  4. Is there a refund?
  5. The remaining points is not updated even after payment.
  6. Is there expiration date for the points?
[About lesson]
  1. What are the requirements for taking the lesson?
  2. Do you have recommended teaching materials?
  3. Can I select the topics I want to study?
  4. Is it OK to take the lesson even if I don't have confidence in my English?
  5. What is the lesson start and end time?
[About reservation]
  1. When will my reservation be valid/effective?
  2. How many hour(s) before the lesson time can I do a reservation?
  3. Is there a limit to the number of reservations?
[Group lesson overview]
  1. Group lesson overview
[About group lesson]
  1. How to reserve a group lesson?
  2. Is there a free group trial lesson?
  3. Will all group lesson members receive an email notification when reservation is confirmed or when reservation is cancelled?
  4. 2 persons intended to take a group lesson, but due to unavoidable circumstance 1 person cannot join the group lesson. Will partial point be returned?
  5. Is it ok even if each student's level are different?
  6. Is it ok that all group members are registered users?
  7. I am not yet a registered user. After taking the group lesson, I decided to register, will I also receive a free trial lesson after registering?
[Callan Method Overview]
  1. What is Callan Method?
[About Callan Method]
  1. How do I reserve a Callan Method lesson?
  2. Is there a different lesson fee for Callan Method?
  3. Can I reserve a Callan Method lesson for the free trial lesson?
  4. Can I reserve a group Callan Method lesson?
[About cancellation]
  1. How can I cancel the lesson?
  2. If lesson is cancelled, will the point be returned?
[When there is trouble just before lesson start or during the lesson]
  1. Cannot do voice call via Skype just before or during the lesson.
  2. I was not able to do the lesson because Skype had trouble just before or during the lesson. Will the point be returned?
  3. Lesson start time has arrived but there was no call from the teacher yet.
  4. I was late, will there be time extension?
  5. What should I do when the teacher asked about my email address during the lesson?
[About teacher's evaluation]
  1. Is it possible to evaluate the teachers?
[About removal from the system]
  1. What should I do when I want to be removed from the system?

[About registration]

  • 1. Is there a registration fee?

  • Registration is FREE. The Skype Name is necessary when you register so if you don't have Skype account yet, please create a free Skype account. You may
  • download Skype here

  • 2. I cannot login even after registration.

  • After registration, an email titled [eigochan Activation Mail] will be sent to your registered email address. Click the activation link to activate your account. Once your account is activated, you will receive another email titled [User Account Activated]. You can then login to the website. If your account is still not activated and cannot login the website after clicking the activation link, please contact [Support].

[About Skype]

  • 1. What is Skype?

  • Skype allows you to send instant messages and make free video and voice calls to other users who are using Skype. You can learn not only English conversation, but also reading and writing English lessons.
  • Download Skype here

  • 2. Is webcam necessary?

  • You only need external microphone connected with your PC or PC's internal microphone. You don't need to have webcam. If you have a webcam, the teacher can see your expressions and it may be easier to communicate. However, there are some teachers who will only use voice during the lesson. There are times that teachers will not use webcam when internet connection becomes slow to prevent from getting bad sound quality.

[About using smartphones]

  • 1. Can I take lessons using smartphone's Skype application?

  • Yes, you can use your smart phone but you need to be aware that the battery will not last very long.

[About using the system for the family/friends]

  • 1. Can I use the same username for the other members of the family and friends?

  • Yes. Sure, everyone in the family or your friends can take the challege to learn English. First, register only one of the family members or friend who will be taking the most lessons. Login to the website and go to [Profile] page. Click the [Update] button of the members list then you can manage the members. Take note that there is only 1 free trial lesson per registered username, so not all members can have the free trial lesson.

[About the teachers]

  • 1. Who are the teachers?

  • The teachers are all from Philippines. Our teachers have their own specialized skills, so you may choose who among the teachers you prefer to learn from. You can check each teacher's profile in the [Teachers] page.
  • (* Here are our teachers)

  • 2. I would like to communicate directly with the teacher...

  • Sorry, students and teachers are prohibited from communicating directly aside from during the lesson. This site will not be responsible for any trouble that may arise due to direct contact.

[About free trial lesson]

  • 1. What is the lesson content of free trial lesson?

  • You will receive 1 free trial lesson after registration. Login to the website and make a reservation with your preferred time slot. Reserve your trial lesson now!

[About points]

  • 1. What are the payment methods?

  • Pay using credit card via paypal.


  • 2. What is the required points for 1 lesson (25 minutes)?

  • English lesson require 1 point.


  • 3. Can I share the points with another user?

  • No. Even if the user is a family member, it will be treated as another user so he/she should buy the points


  • 4. Is there a refund?

  • There is no refund to the payment.


  • 5. The remaining points is not updated even after payment.

  • For bank transfer within Japan, please allow 3 working days (not counting holidays, Saturdays and Sundays) for your points to be reflected into your account. If the points are still not reflected to your account after 3 working days, please email [Support].


  • 6. Is there expiration date for the points?

  • Please check in [Prices]


[About lesson]

  • 1. What are the requirements for taking the lesson?

  • You need to register first and Skype in order to have the lesson.


  • 2. Do you have recommended teaching materials?

  • Some teachers have their own original text. If you have a text that you want to study, you may send it directly to the teacher via Skype.


  • 3. Can I select the topics I want to study?

  • Yes. When making a reservation, choose the topic you want to study like [TOEIC],[Daily Conversation],[Kids English], etc.


  • 4. Is it OK to take the lesson even if I don't have confidence in my English?

  • Don't worry, our teachers will adjust to your level and help your English skills.
    (* For little kids who have difficulty or shy to do a one-on-one lesson, during the lesson, the parent may sit beside to support him/her.)


  • 5. What is the lesson start and end time?

  • Everyday lesson starts from 7:00 until 25:00 (Time shown in the website). However, some teachers might take holiday leave on national holidays or during Christmas and New Year. These information will be written in the blog and also in the website's front page.

[About reservation]

  • 1. When will my reservation be valid/effective?

  • After making a reservation, you will receive [Reservation Confirmed] email from the teacher. If the lesson will be cancelled, you will also receive an email about the cancellation.


  • 2. How many hour(s) before the lesson time can I do a reservation?

  • Students can reserve lesson at least 4 hours before the lesson start time. Since the teacher must confirm the reservation, it is advisable that you make the reservation early.


  • 3. Is there a limit to the number of reservations?

  • Students can already reserve lessons few days ahead. There is a limit of 5 active reservations at a time. This limitation was introduced to allow all students to have equal opportunity to reserve lessons of their favorite teachers.

[Group lesson overview]

    Group lesson overview

    Online English Group Lessons, Online Mandarin Group Lessons

    English group lesson requires 1.5 points. Students: 1 registered user + 1-2 friends = meximum of 3 students
    *The registered user will be the representative to do the group lesson reservation. The points will be taken from the representative.
    *Group lesson is voice only, Skype's video and desktop sharing cannot be used.

[About group lesson]

    How to reserve a group lesson?

1:After login, go to [Profile] and click [Update] button

Online English Group Lessons, Online Mandarin Group Lessons

2:Select [Share] and click [Update] button

Online English Group Lessons, Online Mandarin Group Lessons

3:Click [Update] button of [Members].

Online English Group Lessons, Online Mandarin Group Lessons

4:Input the member's username, name and Skype name who want to take group lesson. Click [Add Member] button. Do the same operation if there are several members. (* There is no limit to the number of members registered)

Online English Group Lessons, Online Mandarin Group Lessons

5:Reserve the lesson. Select [Group] for the lesson type. Group member selection will be displayed. Select the member's username (nickname) and then click the [Reserve] button.

Online English Group Lessons, Online Mandarin Group Lessons

  • 1. Is there a free group trial lesson?

  • Sorry, currently we don't provide free trial Callan method lesson.


  • 2. Will all group lesson members receive an email notification when reservation is confirmed or when reservation is cancelled?

  • [Reservation confirmed], [Reservation cancelled] notification emails will be sent to each members taking the group lesson.


  • 3. 2 persons intended to take a group lesson, but due to unavoidable circumstance 1 person cannot join the group lesson. Will partial point be returned?

  • Sorry, points will not be returned.


  • 4. Is it ok even if each student's level are different?

  • Yes. However, only 1 topic can be chosen from [Topic to study].


  • 5. Is it ok that all group members are registered users?

  • Yes. The points will be deducted from the user who made the reservation.


  • 6. I am not yet a registered user. After taking the group lesson, I decided to register, will I also receive a free trial lesson after registering?

  • Yes, the same as usual. After account registration, the user will receive 1 time free trial lesson.

[Callan Method Overview]

  • 1. What is Callan Method?

  • Callan Method is very effective for learning English intended for beginners to intermediate level. The method has been used by big corporations like IBM, Fiat, and other global companies to teach English to their staffs. Teacher's speaking speed is a little faster as compared to the norm. Vocabularies and conversations are also repeated. With Callan Method, the student can learn pronunciation, vocabularies, and practice listening skills naturally without the students need to do much study and review. However Callan Method does not teach the standard grammar and expressions, so it is necessary to balance and study both using Callan Method and normal standard English lessons.


[About Callan Method]

  • 1. How do I reserve a Callan Method lesson?

  • Find the teacher who can teach Callan Method and click the open time slot,select Callan Method in [Topic to study], click reserve button.


  • 2. Is there a different lesson fee for Callan Method?

  • No, Callan method lesson require 1.5 points.


  • 3. Can I reserve a Callan Method lesson for the free trial lesson?

  • Sorry, currently we don't provide free trial Callan method lesson


  • 4. Can I reserve a group Callan Method lesson?

  • Sorry, currently we don't provide group Callan method lesson


[About cancellation]

  • 1. How can I cancel the lesson?

  • Lesson can be cancelled at least 1 hours before the lesson start time. To cancel the reservation, login to the website, go to [My Schedule], click the icon of the reserved lesson that you want to cancel and click [Cancel Reservation]. Reserved lesson cannot be cancelled anymore when the current time is less than 1 hour before the lesson start time, point will not be returned.

  • 2. If lesson is cancelled, will the point be returned?

  • If for some reason the student cannot do the lesson, and was not able to cancel the lesson at least 1 hour before the lesson start time, point will not be returned. If the student was able to cancel the lesson ahead of time using the above steps, the point will be returned. If the teacher cancels the lesson, the point will also be returned so you don't need to worry.

[When there is trouble just before lesson start or during the lesson]

  • 1. Cannot do voice call via Skype just before or during the lesson.

  • If there is problem on your side and cannot call or receive call from the teacher even if Skype status is online, please restart your PC. If the teacher cannot call, the teacher may use chat message to inform you so please do not logout from Skype immediately.

  • 2. I was not able to do the lesson because Skype had trouble just before or during the lesson. Will the point be returned?

  • The point will be returned when the lesson was not done or was cancelled due to problem on the teacher's side.

  • 3. Lesson start time has arrived but there was no call from the teacher yet.

  • Is the lesson cancelled? There might be times when the teacher cannot do the lesson due to unavoidable circumstance and cancelled the lesson so please check your email if you received a cancellation email or login to the website and go to [My Schedule] to check if the lesson was cancelled or not. If lesson was not cancelled and there was no call from the teacher, please check if the Skype name you registered is correct, online status and privacy setting is not set to [Only allow people in my contact list to contact me], it should be set to [Allow anyone to contact me]. If still there was no call from the teacher, there maybe internet, power problem or some trouble from the teacher side so please email [support].

  • 4. I was late, will there be time extension?

  • Teachers can wait up to 15 minutes. But there will be no time extension.

  • 5. What should I do when the teacher asked about my email address during the lesson?

  • Students, teachers are not allowed to make direct contact. This site will not be held responsible for any trouble that may arise due to contact or other information that you have shared.

[About teacher's evaluation]

  • 1. Is it possible to evaluate the teachers?

  • Yes, students can evaluate the teacher after every lesson. This will help the teacher improve. You can do the evaluation by clicking the [FDBACK] button in [My Schedule] menu after every lesson.

[About removal from the system]

  • 1. What should I do when I want to be removed from the system?

  • Enter the reason for why you wish to be removed from the system in the [Support] page then we will remove your information from the system.